Chapter 5 - Organizational Structures that Support Strategic Initiatives

Learning Outcomes

5.1  Compare the responsibilities of a chief information officer (CIO), chief technology officer (CTO), chief privacy officer (CPO), chief security officer (CSO), and chief knowledge office (CKO)

5.2  Explain the gap between IT people and business people and the primary reason this gap exists

5.3  Define the relationship between information security and ethics

Organizational Structures

•          Organizational employees must work closely together to develop strategic initiatives that create competitive advantages
•          Ethics and security are two fundamental building blocks that organizations must base their businesses upon

IT Roles and Responsibilities 

- Information technology is a relatively new functional area, having only been around formally for around 40 years

- Recent IT-related strategic positions:

§Chief Information Officer (CIO)

§Chief Technology Officer (CTO)

§Chief Security Officer (CSO)

§Chief Privacy Officer (CPO)

§Chief Knowledge Office (CKO)

•          Chief Information Officer (CIO) – oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives

•         Broad CIO functions include:
•         Manager – ensuring the delivery of all IT projects, on time and within budget
•         Leader – ensuring the strategic vision of IT is in line with the strategic vision of the organization

Communicator – building and maintaining strong 

IT Roles and Responsibilities

- Chief Technology Officer (CTO) – responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT

- Chief Security Officer (CSO) – responsible for ensuring the security of IT systems

- Chief Privacy Officer (CPO) – responsible for ensuring the ethical and legal use of information

- Chief Knowledge Office (CKO) - responsible for collecting, maintaining, and distributing the organization’s knowledge

The Gap Between Business Personnel and IT Personnel 

- Business personnel possess expertise in functional areas such as marketing, accounting, and sales 

- IT personnel have the technological expertise 

- This typically causes a communications gap between the business personnel and IT personnel

Improving Communications

•Business personnel must seek to increase their understanding of IT

•IT personnel must seek to increase their understanding of the business

•It is the responsibility of the CIO to ensure effective communication between business personnel and IT personnel

Organizational Fundamentals –  Ethics and Security

•Ethics and security are two fundamental building blocks that organizations must base their businesses on to be successful

•In recent years, such events as the Enron and Martha Stewart, along with 9/11 have shed new light on the meaning of ethics and security

Ethics

•Ethics – the principles and standards that guide our behavior toward other people

•

•Privacy is a major ethical issue

•Privacy – the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent

•Issues affected by technology advances

•Intellectual property

•Copyright

•Fair use doctrine

•Pirated software

•Counterfeit software

•Intellectual property - Intangible creative work that is embodied in physical form

•Copyright - The legal protection afforded an expression of an idea, such as a song, video game, and some types of proprietary documents

•Fair use doctrine - In certain situations, it is legal to use copyrighted material

•Pirated software - The unauthorized use, duplication, distribution, or sale of copyrighted software

•Counterfeit software - Software that is manufactured to look like the real thing and sold as such

Security

•Organizational information is intellectual capital - it must be protected

•

•Information security – the protection of information from accidental or intentional misuse by persons inside or outside an organization

•

•E-business automatically creates tremendous information security risks for organizations

Chapter 4 - Measuring the success of Strategic Initiatives

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Chapter 3 : Strategic Initiatives for Implementing Competitive Advantages

Assalamualaikum! Today we learn about Strategic Initiatives for Implementing Competitive Advantages for chapter 3.


 Learning Outcomes :

3.1  List and describe the four basic components of supply chain management

3.2  Explain customer relationship management systems and how they can help organizations understand their customers

3.3  Summarize the importance of enterprise resource planning systems

3.4  Identify how an organization can use business process reengineering to improve its business

Chapter 2 - Identifying Competitive Advantage

Assalamualaikum! Today we learn about Identifying Competitive Advantage

Introduction

What is competitive advantage?

• A product or service that an organization's customers place a greater value on than similar offerings from a competitor.
• Unfortunately, CA is temporary because competitors keep dublicate the strategy.
• Then, the company should start the new competitve advantage.

5 Forces model :

1. Buyer power.
2. Supplier power.
3. Threat of subtitute products or service.
4. Threats of new entrants.
5. Rivalry among existing companies.

Thats all for this chapter. The End.